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Billing Specialist


Turnkey Internet (http:
//www.turnkeyinternet.net) is currently looking to fill the above full-time position
The qualified individual will be working out of our Albany, New York office.
We are seeking hard working qualified candidates to join our growing team as we expand further in the Capital Region. Applicant will be responsible for monitoring billing inquiries by customers via online help desk, email and phone and interacting with the customer service department. Applicant will have day to day duties that monitor aspects of the billing system(s) , as well as interfacing with clients with questions.
Also must have the ability to monitor and direct resources, resolving, and documenting issues and ability to create, and maintain proper procedures to ensure the highest possible customer satisfaction. The candidate must have knowledge of general customer service, basic accounting principles for billing related matters, and ideally has some background in Information Technology (IT) or Web Hosting.
The applicant should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator, both on paper, in emails, and over the phone, as he or she will frequently deal with higher levels of management and a worldwide customer base. Candidate may also be required to perform other administrative tasks by management that may be outside this job description. This position is perfect for an individual with willingness to learn and grow with the company.
Position Qualifications
Billing Department, Customer service or Office experience (1 year minimum)
Some accounts/receivables experience
Ability to communicate clearly and professionally
Strong data entry skills
Strong customer service skills
Strong ability to deal professionally with clients both via phone and email
Strong organizational skills and attention to detail
Experience with IT (Information technology) a plus
Position Duties
Oversee online billing system and services during shift
Manage work queues, allocate resources as needed
Prepare and maintain various reports
Interact with customers to resolve outstanding issues
Other duties as required and assigned by management
Position Hours
Monday-Friday 9am-5pm
Salary based on prior experience.
Company sponsored health benefits / health care included, as well as 401k and expenses.
TurnKey Internet, Inc. is an Equal Opportunity Employer.
Send your resume and salary requirements to jobs AT turnkeyinternet.net
Please include the job title in the email subject line. We look forward to hearing from you
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